We love a bit of interaction from our patients, usually it’s good but we even welcome the occasional complaints we get! All feedback, positive or negative helps us to improve our service and the product range we offer. We know that this genuine relationship that we build with our clients is one of the factors that makes you return to us as a customer. Here are a few examples of your suggestions and what we did in response…….
“I love my specs but the soft case is a bit flimsy…….other than that, great service igc!”
We originally used flat cases to make sure our parcels fitted through your letterbox. In response to this mail however we sourced more protective, rigid cases. This will extend the lifespan of your specs. And they still squeeze through the letterbox!
“I didn’t know what to expect with my new varifocals. I mailed you and the optician actually rang me! Thanks for your support, I love the specs now.”
After a few queries that basically said the same thing about getting used to varifocals, we devised a notes sheet to send to clients. It’s just a few simple hints and suggestions to help you adapt quickly to wearing them. Although we’re happy to answer your questions individually, many of you just needed a little reassurance for years of happy varifocal wear.
“I love designer eyewear but it’s still expensive for my budget. Is there anything quirky and individual at a slightly cheaper price?”
You pay for individuality and quality with designer frames, but we researched your suggestion and began to stock Oscar & Fitch, which fulfil the quirky and funky criteria at a lower price than the likes of Gucci and Dior. Explore their range if you like something different!
I’ve had designer frames from you and I was impressed with the service and the specs. Any chance you could supply sunglasses too?
We extended our product range again in response to this idea, starting our first range of non-prescription sunspecs with Polo Ralph Lauren. There are plenty of sunnie suppliers on the net, but we know you trust us and the fact that we’re selling the genuine article.
So please carry on mailing us with your thoughts, suggestions and ideas – we really do listen and try our best to supply what you need!
