Archive for the ‘Customer Reviews’ Category

Extra Special Service

Thursday, December 29th, 2011

After a busy year here at the Internet Glasses Company, we’ve been filing and tidying ready for New Year. Looking back over some of the queries and special orders we’ve had we thought we’d share with you some of the trickier challenges we’ve helped our clients to deal with…..

Mr Hauss had been struggling with bifocals because he suffers from arthritis and his balance is a problem. He told us that he’s always felt unsafe on the stairs. We suggested varifocals, with a lower reading corridor to ensure he can see his feet and the steps clearly. Our guarantee allowed him to try the lenses at home, and he knew he could return them if he couldn’t adapt to them. Six months on, he’s just ordered a spare pair!

Miss Campbell had never worn glasses before and had spent several months window shopping in Opticians but feeling intimidated by all the choice and options. We helped her to decide on plastic lenses with a coating, to make her vision as good as possible and keep them lightweight. After a couple of try-before-you-buy back and forth practice runs she chose a chunky plastic frame for socialising, and a sleek metal for work. We’re now working on another pair that we’ll glaze as sunglasses!

Mrs Banks had already invested in clear distance glasses, prescription sunglasses and reading specs from her Optician. While she liked all these for the jobs they were designed to do, the constant swapping about was annoying her. After a few e-mail discussions we learnt that she doesn’t need the readers that much, as due to her myopia she can usually manage to read just by removing her distance specs. So we reglazed the distance frame with photochromic lenses. She can see in them in all light conditions, whip them off to read, and keep the dark sunnies for holidays and readers for tiny details if she needs them.

Mr Biant kept breaking his rimless specs but wanted something equally light and subtle. We sent him some try-before-you-buy options, and he chose a skinny metal in a matt metal so they weren’t too shiny and obtrusive. We used the thinnest material plastic lenses with an anti-reflection coating, to reduce weight, thickness, and give an invisible lens look. He has now ditched the rimless and eight months later, hasn’t broken anything yet!

So if you need help with what will suit your lifestyle and your spectacle prescription, don’t be afraid to ask our advice and utilise our many years of experience. There are real people on the other side of your keyboard, qualified as Optometrists, dispensing Opticians and lens technicians. So don’t be afraid to make our acquaintance and give us a challenge – hope to hear from you soon!

Varifocal Glasses

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An Irritating Problem!

Thursday, January 14th, 2010

We had an interesting e-mail from a patient this week, asking our advice on a lifelong problem which is very irritating! With her permission, here’s her enquiry:

“I’ve worn glasses for over fifty years, but gradually found that they give me an allergic reaction across my face. They’re not so bad when they’re new, but over the months they go all rough on the edges, and then I get a bright red rash. I’m ordering new frames again, but can I stop it happening? My face gets really sore when it flares up.”

This is something we come across from time to time, and for the sufferer it’s very distressing. It’s unsightly, painful, and expensive if you have to keep replacing your glasses! Usually it’s down to a Nickel allergy, as most metal glasses frames have some Nickel content. There are two key solutions – the shape of your frames and the material they are made of.

Firstly, the rims of the frame should only touch your skin on the bridge of your nose and behind the ears. Usually these frame parts are plastic, or have plastic parts over the metal. So make sure the frame fits properly, and have the plastic bits replaced as soon as they start to show signs of wear. Choose a frame which is shallow enough not to sit on your cheeks, or go for a semi-rimless which has a nylon thread along the lower edge. This will stop potentially irritant metal touching your skin.

Secondly, always clean the frame every night, to stop skin acids from eating through the coatings on the rims. The metal core of the rim is protected by several layers of lacquer, but you need to wash the rims regularly to stop the protection being eroded.

If this still doesn’t work, then swop to a plastic frame or a Titanium metal. We’ve never come across anyone who’s allergic to either of these materials!  Still choose a shape that won’t sit on the skin, and wash regularly. It may also be worth investing in two different shapes that sit in slightly different areas of your face. This gives skin a chance to recover from the constant presence of the frame. Stainless Steel is another hypo-allergenic material, but make sure you find one that is 100% pure, not an alloy.

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Question Time Again!

Sunday, November 15th, 2009

In case they are of assistance to other clients out there in cyber space, here are a few more of our mail enquires from the past few days.

The sign in front of my lenses strength is a plus sign, I think I’m long sighted. I never like my glasses because they make my eyes look really big – can I get a better pair of specs?

You are indeed long sighted, and as you have noticed your lenses magnify the eye when anyone looks at you. Your lenses will be thin at the outside edges, but thick in the centre. There are several things we can do to improve the look of your specs. Firstly, choose a frame that isn’t too big, as the larger the lens the thicker it will be, and this increases that magnification. Secondly, choose a thinner, flatter lens design, which takes away the bulk of the lens. Thirdly, we will order lenses which are specially sized for your frame and your prescription. These will be as thin as possible on the edge, and consequently thin at the centre, with as little magnification as possible.

My new glasses make everything look as if it slopes to the right – I went back to the optician and he told me to persevere. This doesn’t sound right to me, and I feel sea sick, help!

It can be a problem with a new prescription that your sight seems distorted, and things are wonky! Common complaints are oddly shaped books and computer screens, and the floor falling away from you. Sometimes this is due to the lens being fitted at the wrong orientation, but your optician will have checked that before he sent you off to try the specs. Usually it’s just a case of you adapting to the new power, so don’t panic and take the opticians advice, keep wearing them and soon things will be back to normal!

I saw a frame in an optician shop and I loved it, but didn’t have my lens prescription with me. I wrote down what it was, can you get one for me?

We’ll always try and supply frames, even if they’re not on our website. We make a selection of stock but obviously can’t cover every one that’s available! Just let us have all the information you wrote down, and we’ll let you know if we can supply one. Tell us the price to – usually we’re cheaper!

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3D Glasses – The Sequel!

Thursday, September 17th, 2009

I blogged a while ago because I just got my first glasses, and was excited about a) buying Marc Jacobs frames – i.e. a real designer item with no guilt whatsoever, and b) actually being able to see, and c) my crows feet started to go into reverse as I wasn’t squinting anymore. So a whole new world opened up to me this summer, and here’s how I got on since!

Marc Jacobs Are The Ultimate In Style This Season

Marc Jacobs Are The Ultimate In Style This Season

I went to the optician for a follow up, he said it was unusual to suddenly be short sighted at 27, and he was interested to check me for further changes. He upped the prescription by a tiny amount, but I can still wear the beloved Marc Jacobs, and the Gucci sunnies that I put my lenses into. I skipped joyfully home and promptly ordered a pair of Diors, as I’m now paranoid about being without my specs! It was one thing to be illegal to drive when I didn’t know I was, but now the truth is out I barely walk down to the dust bin without my MJs on!

I don’t wear my glasses for close work, although it wouldn’t matter if I did, and weirdly I don’t like eating with them on! I wear them the rest of time though, and when I briefly took them off at the cinema last week, I was amazed at how fuzzy Sandra Bullock was! Everyone has complimented me on my specs, and two friends are now browsing online for their next pair – I find it dead simple and I like the chance to look through the range of glasses at home.

I think about make up and jewellery differently now, I don’t wear as much of either, I like letting the glasses do the accessorising for me! My optician also gave me daily contact lenses, which are fab, after the initial two weeks of stress and tantrum learning how to put them in! I keep a few for nights out if I want a change from my specs, but the extra effort involved in eye liner etc does make me long to just stick my glasses on.

So becoming a speccy four eyes wasn’t the end of the world, in fact it’s been lots of fun, although thankfully glasses are so gorgeous nowadays that wearing them is a treat. I’ll have another check up next year, how awful if I have to buy yet another pair of specs!

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The Long & The Short of It

Sunday, August 30th, 2009

My husband and I had an interesting time this week, unravelling the mysteries of online optician ordering. We thought we were fairly savvy shoppers, but we realised we needed some advice when it came to buying glasses. After a few mails back and forth to the IGC’s customer service dept, and we’re now sorted, so we thought we’d share our new found knowledge.

My prescription is quite different to my husbands, a fact we’ve always been aware of as we can’t share glasses! I’m minus 4 ish in each eye, he is plus 3.5 and 4.75. Love really must be blind! Apparently, short and long sighted people have different issues when it comes to choosing spec frames, so this was a learning curve for us.

My husband wanted semi-rimless glasses, but this flagged up a potential problem with his lenses. We were told that if you’re long sighted the edges of your lenses are very thin – and if they make them thicker it makes the middle of the lens thick, and husband hates that magnified eye look he gets if his lenses are thick. A semi-rimless exposes the edges of the lenses, so this could make them prone to chipping. He also picked quite a wide frame, and the bigger shape increases the eye magnification.

I chose a big shape because I wanted a dark lens to wear as sunglasses. This was flagged up because with my lens power the lenses are thick on the edge, and the bigger my lens shape the more thickness I get. We were disappointed that we couldn’t have our choices, but pleased that there were explanations and advice for this.

I decided that even if the edges were thicker it wouldn’t bother me, as the tint would disguise it. The IGC agreed with me, and now that I’ve got them, I’m glad I was warned, and I’m happy with them. My husband decided to get a smaller frame with a full rim. We tried some at home first, and picked a pretty funky pair!! We’re pleased with those too, they’re cool and the lenses look really good. The advice helped us to make informed choices, and I was really glad that the orders weren’t just done, as we had the chance to pick products that were better for us.

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