W e started the Internet Glasses Company with the intention of giving a premium, fully professional service to clients who want excellent specs at a reasonable price. There are of course many online retailers out there, and a vast number of opticians on the High Street. We wanted to give our clients the best of both worlds, combining experienced optical professional with great product. We often get e-mails from potential customers who have concerns about trusting their sight to a faceless optician – for example, can we make specs that work for you, when we haven’t seen you? Let’s address a few concerns that have cropped up a couple of times…….
What if I can’t see?
This is of course a major concern with new specs and we have a no quibble return and refund policy if all else fails! Fortunately it’s rarely needed, but it’s there to give you peace of mind regarding your order. We always look closely at prescriptions to ensure it all looks logical and we’ll contact you personally if anything doesn’t look right. We then take the greatest care to follow your needs exactly, so the chances of things going wrong are slight.
What if my lens prescription is wrong?
If you’ve just made a typo it’s likely that we’ll pick it up, and we’ll mail you. If the optician has written the prescription out wrongly then you’ll need to take your glasses and the prescription back to the prescriber for clarification. In the unlikely event that our perfect and talented team (!) make the glasses up wrongly then we’ll spot it before you get them. But whatever the problem we’ll still refund if we can’t correct problems for you.
What if I don’t like the frame when I get it?
No quibble guarantee still applies! Even if you just change your mind.
How can you make glasses to fit me when you haven’t seen me?!
Specs nowadays are made of flexible, easily adjusted materials that no longer need any degree of tailor made parts. We look at your pupil measurement and trust your judgement on your order to cerate a pair of specs that will hopefully be comfortable without adjustment, but most high street opticians will adjust them for if necessary. Most of our clients don’t need adjustments – and we can always take your requirements into consideration when we make the glasses if you need us too. As an aftercare service pop them in the post and we can set them straight again if you have any mishaps!
