In these days of off the shelf ready readers and internet spec providers, it’s easy to assume that glasses are a simple product that you can buy without resorting to High Street Opticians and bespoke products. As professionals who work in practice and on the net we are very aware of our responsibility to deal with patients with the same care and attention whether you sit in our chair or yours before your screen! So how do we provide an optically perfect service and the best products to you, even if we don’t see you face to face?
Firstly, we always source high quality frames and lenses, and we road test them on ourselves. We are rigorous with our testing and all our work in the Lab. No job leaves us until we are totally sure it complies to British Standards and our own very high expectations of the finished article. This involves checking and re-checking specifications and durability, and conferring with the client if necessary.
All orders are overseen by our Optometrist and the Dispensing Optician, and if the information you give us does not look logical, or we don’t think your choices will work, then we’ll let you know! We love the fact that we still have this interaction even with our online clients, and always enjoy the chance to chat!
Patients mail us their prescription and their pupil distance, which your own Optician will supply. By law they must give you the prescription as part of your eye exam, the pupil distance is a grey area which they are not legally bound to give you. There may be a charge for this, but if you have a higher prescription it’s worth having it measured correctly. It rarely fluctuates much through adulthood so you’ll probably only need it once! We look at all your details to ensure that you’ve entered the correct information – with our years of experience it’s easy to spot any possible mistakes!
So rest assured that even online we can deliver a well made, optically correct pair of glasses. And if for any reason you are worried about them, or think you or us have made a mistake then don’t worry – send them back for a full and no fuss refund.
