Optics has changed dramatically over the past thirty years, as we’ve seen our industry blossom from an era of dusty, gloomy consulting rooms to gleaming, shop fronted practices with a glittering array of exciting stock. Ancient eye test techniques have given way to state of the art screening equipment and early diagnosis and treatment of eye disease. One thing that we thought hadn’t changed is that we still see ourselves as a customer service industry, looking after patients and taking care of their eye health and specs, contact lenses and accessories. So it was a shock to read a recent Which report, and note that mystery shoppers going for eye examinations were disappointed with the service given, and worryingly, that some eye conditions were not fully investigated.
So who do you trust with your precious sight, and who will give you the help you need? Generally speaking, an Independent practice will offer more continuity of care, as they are more likely to keep the same staff for longer periods, and you’re more likely to see the same optician each visit. Word of mouth is the best way to find someone who has looked after your friends well, so don’t pick a random name from Google!
All opticians are legally obliged to give you the same basic eye exam, but extras like retinal imaging, 3D retinal scanning and low vision advice are again more likely to be found at Independent opticians, so check this out with any practice you intend to visit for full eye health screening. All opticians must give you a copy of your prescription, and you can then order your glasses from any other High Street outlet, or indeed a well trusted internet optician like the Internet Glasses Company! We can offer you the best of both worlds in that we are fully trained professionals, able to offer lower prices due to our reduced overheads.
So when you find that perfect optician, who listens to you, takes full care of your sight, eye health and life style needs, tell all your friends about them, and the excellent service they offer. Just don’t forget to tell them about the Internet Glasses Company too!
