Here at the IGC ( Internet Glasses Company) we supply a high percentage of varifocal specs, as one of the few online opticians who embrace the wonders of these practical lenses and sell them over the internet. It’s rare that we have a problem with these dispenses, but as with any other type of spec we do get the occasional query. Here are some of the questions we’ve had, for everyone to share.
How come you offer varifocals when so many other online optical sellers don’t?
We can’t speak for other retailers, but our team are qualified opticians with a wealth of experience, both in testing sight and dispensing spectacles. We decided from the outset that we would not be offering a complete service if we didn’t sell varifocals. Our expertise means that we have a very high success rate, with less than 1% returned to us. This is a higher success rate than most opticians have in High Street stores.
How can they work when you don’t see people face to face?
For the vast majority of patients, with average facial measurements and a straightforward prescription, varifocals fitted to our standard measurements will work perfectly. They may need a slight adjustment, but we send out instructions on successful wear with the specs, and will always talk to people if they do come across any problems. This is usually easily rectified.
How long do they take to get used to?
Within a week, most wearers will have forgotten they’ve got them on! It’s rare that after two weeks anyone has any difficulties. They just take a day or two to settle down, and for that first couple of days you might feel a bit wobbly. Put them on, leave them on, and read and take note of the wearer tips we send to you.
What if I don’t get on with them?
In the unlikely event that there is a problem, we will mail you and also chat to you on the phone about what might be wrong. Often the client just needs reassurance that the specs take time to adjust to. We offer a no quibble refund at any stage, but most people want to find a solution that makes the specs work. We can also suggest alternative types of lens to the varifocal if all else fails!
