At the Internet Glasses Company we’re proud of the work we do and our profession. We believe that there’s room within our industry for High Street Opticians and those of us here in Cyberspace. We use our years of experience and expertise dealing with patients face to face to supply you with perfect specs even though you buy them online. So who’s here looking after you behind the scenes, and what do we do with your order?
The First Port of Call – The Dispensing Optician:
“My job is to look at your order and envisage your finished specs. I check your prescription, and the measurements provided to make sure it all looks ok and that it makes sense! I’ll contact clients by phone or e-mail if I need to query anything. I also need to make sure that the frame is suitable for the lenses, and the size looks logical compared to patient measurements. The Ophthalmic Optician and I check the orders before processing……
The Second Check – The Ophthalmic Optician:
“I oversee your orders and double check the work my Dispenser does. They deal with the technical issues of specs married to lenses; I back up their assessment of the prescription and make sure it looks correct. We look for potential problems together, and I also deal with your mail or phone enquiries relating to queries on eye health issues or lens power.
Work begins – The Workshop Technician:
“I select the correct lenses, order frames if necessary, and finally cut your lenses and put the glasses together. At each step of the way my assistants and the Dispensing Optician are watching the progress of jobs and checking the work. We have to adhere strictly to British Standards and make sure our measurements and lens powers are spot on.”
Ready for Dispatch – The Dispensing Optician:
Before your glasses leave our Lab, they go through the final quality control checks to make sure we haven’t missed anything! We also set the frames straight, making sure they are shaped to fit your head, and give the lenses a final polish. When we’re happy we hand them onto dispatch for packing.”
At Home – Your New Glasses:
“I got my new specs last week, popped through the letterbox and waiting when I got home from work. Finally I can read at night again, and in a rather snazzy Oscar & Fitch funky frame too. They’re light and comfy and I’m really please with the service, which was speedy and very easy.”
